Frequently Asked Questions

Login Questions

My Job Submission Information

My Account or Profile settings

Other

I have forgotten my User Name.

Click "Forgot your user name?" from the login page and provide the information requested.

I have forgotten my password.

  1. Click "Forgot your password?" from the login page.
  2. Enter your user name.
  3. Enter the email address if you have previously provided one or leave the field blank if you have not.
  4. Click "OK" and answer the security question.
  5. If you entered an email address, you will be sent an email with instructions to complete the process.

I want to change my password.

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Once you are logged in click "My Account Options" at the top of the page.
  3. Scroll down to the "Login Information" section and click the "edit" link.
  4. Enter your current password and your new password and update your security question if desired and click save.

How do I apply to a job or create a profile?

Get instructions

I want to verify that my submission has been properly submitted and/or received.

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Select the "My Jobpage" tab near the top left of the page.
  3. Select "My Submissions" to view your submissions.
  4. Review the "Submission Status" listed under each submission.

What is the status of my job submission?

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Select the "My Jobpage" tab near the top left of the page.
  3. Select "My Submissions" to view your submissions.
  4. Review the "Submission Status" listed under each submission.

When will I be contacted about my job submission?

You are able to check the status of your submission by following the instructions above. Southern Company provides status updates to applicants via email and through real time Submission Status updates for each submission found in the My Submissions list. You can review emails that have been sent to you by clicking "View Email Messages" from your submission list. If you are selected to interview you will be contacted by a recruiter. Candidates not selected will receive electronic communications (email) about their status or they can review the Submission Status in the submission list for real time updates.

I have submitted my information to a posting and now want to change the information I provided. (You can only edit your information if the job is still open and your record has not already been processed by a recruiter.)

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Select the "My Jobpage" tab near the top left of the page.
  3. Select "My Submissions" to view your submissions.
  4. Click "View/Edit My Submission" under the submission you want to edit and click the edit link next to section you would like to update.
  5. After you have made your changes click the submit button to update your submission.

I want to view the job description and the questions I answered for a job I applied to.

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Select the "My Jobpage" tab near the top left of the page.
  3. Select "My Submissions" to view your submissions.
  4. Click the job title of your submission to review the job description.
  5. To review your answers to the questions, click "View/Edit My Submission" for the submission you are interested in and scroll down to the "Screening Questions" section.

To replace or delete your resume:

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Click "Create / access My Profile" on the right side of the page to view your profile.
  3. Select the "Attachments" box in the progress bar.
  4. Scroll down to the "Attached Files" to see a list of uploaded documents and click the file name you wish to view.
  5. Click the delete button next to the file name to delete it.
  6. To upload a new resume follow the instructions on the page.

I received an email about a job opening that matched my profile. What do I do next to apply to this job?

  1. Click the link in the email that asks if you want to review the opening or apply online.
  2. You will be taken directly to the application page for this job.
  3. Follow the instructions to submit your information to this job.

I received an email about a job opening that matched my profile and cannot find the job listing on the site.

The job may have expired. Please review our other opportunities for similar positions.

I want to change my preferred job preferences so I receive automatic email notifications of jobs I would be most interested in.

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Click "Create / access My Profile" on the right side of the page to view your profile.
  3. Select the "Work Preferences" and "Work Preferences (cont'd)" box in the progress bar and make your selections. Click "Next Step" and the bottom of each page.
  4. Click "Submit" when you get to the Summary page.

I want to disable e-mail notifications from my account including job matching notifications.

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Once you are logged in click "My Account Options" at the top of the page.
  3. Scroll down to the "Correspondence" section and click the "edit" link
  4. Check which correspondences you want to continue receiving or uncheck those you would no longer like to receive.

How do I update my contact information?

  1. Log in to your account by clicking "Sign In" at the top right corner of the job search page and entering your User Name and password.
  2. Click "Create / access My Profile" on the right side of the page to view your profile.
  3. Select the "Contact Information" in the progress bar and make your changes. Click "Next Step" and the bottom of each page.
  4. Click "Submit" when you get to the Summary page.

I'm experiencing technical difficulties, who do I contact?

  1. Southern Company's job search and submission application is powered by Taleo. If you experience technical difficulties, please send us an e-mail.