PERCEPTION
When companies don't have to compete for business, they don't care about customer service.
REALITY
At Southern Company, we know that the key to our success is providing excellent service that keeps customers satisfied. So we've made it our goal to be the best in the industry. To us, that's just common sense. We work hard to provide the outstanding service, high reliability, and competitive prices that have become the hallmarks of our company. We continue to be recognized both regionally and nationally for our excellent customer satisfaction results. For the past eight consecutive years, Southern Company has been listed as the top-ranking U.S. electric service provider in customer satisfaction by the American Customer Satisfaction Index. We're proud of this recognition because it means that we're focusing on all the right things. And because it shows that we really do make customer service a priority.
CUSTOMER SERVICE
Business is booming for Trinity Yachts, one of the world's elite builders of luxury, custom super-yachts and one of Mississippi Power's newest customers. Southern Company's 600,000-plus business customers depend on us for the power they need to keep their customers satisfied.
At Southern Company, we like to be taken for granted. Our goal is to quietly do our job to ensure that the power is there when our 3.7 million residential customers need it. So that dinner can be on the table on time, homework can get done, and the nightlights can come on when it's time to say "sweet dreams."
The city of Augusta, a Georgia Power customer, depends on us for service excellence, high reliability, and the best rates possible. But our customers can also depend on us for much more. We are Citizens Wherever We Serve. We live, work, and enjoy life in this region of the country, just like our customers. And we enjoy getting to know our customers, working side by side with them, helping to improve the Southeast's quality of life. We play a key role in creating jobs and bringing quality economic development to our region. We are committed to stewardship and to ensuring the future is bright for generations to come.
