Satisfying SO Many Customers
We're the best in our industry.

In an independent survey of the 80 largest utilities in the United States, our five - Alabama Power, Georgia Power, Gulf Power, Mississippi Power, and Savannah Electric - earned the top five spots in overall satisfaction among large customers.

We've put together the most comprehensive information about commercial customers in the United States. We use the data about how, when, and why energy is used to help customers learn what they can do to get the best results at the best cost.

In addition to marketing representatives who know their customers' businesses and work to meet their needs, we have dedicated business customer call centers. With the convenience of a telephone call to our energy experts, business customers can get help with pricing options and inquiries, energy issues, and technical matters.

Customer Satisfaction Travels Well
Our ability to satisfy customers also travels well outside the Southeast.

We're working to achieve the same customer satisfaction in our other U.S. markets as well as in Europe, Asia, South America, and the Caribbean.

It's been successful. When we acquired SWEB in 1995, the company was the worst in a national ranking of customer complaints received. Today it ranks best in customer satisfaction.

SWEB is also an environmental leader. Through its Green Electron program - the first of its kind in the United Kingdom - customers can choose to support electricity produced from renewable resources. More than 2,000 customers participate in the program.

We're learning from SWEB. England's markets are now open to retail competition. That's giving us an insight into the opportunities and challenges that we could face in our other markets all over the world.