Questions or Complaints Form

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Questions or Complaints Form

Submission of Questions or Complaints

Questions or complaints may be submitted electronically using the following form. All requests submitted through this portal will be sent to both the auction administrator and the independent auction monitor.

NOTE: DO NOT USE THIS FORM TO FILE A COMPLAINT ABOUT A PERSONAL BILLING CONCERN. THIS FORM SHOULD BE COMPLETED FOR ENERGY AUCTION RELATED INQUIRIES ONLY. FOR BILLING INQUIRES CONTACT THE COMPANY LISTED AT THE TOP OF YOUR BILL.


Confidentiality

Any complainant who wishes to bypass the auction administrator and submit their complaint confidentially to the independent auction monitor may do so by submitting their request directly via the following contact information:
 

Address:

Southern Company Independent Auction Monitor
Complaints
c/o Dr. Romkaew P. Broehm
The Brattle Group, Inc. 
44 Brattle Street 
Cambridge, MA 02138