Across Southern Company, we have never stopped working during the COVID-19 pandemic as we continue to serve our 9 million customers every day, either on-site, in the field or while working remotely. Our frontline employees are working hard to keep the energy flowing.

We are taking action to address the difficulties the health crisis is creating and employing new work practices that help safeguard both our employees and our communities. Our top priority remains the health and safety of our customers, our neighbors and our employees as we provide clean, safe, reliable and affordable energy.

We're proud to put our energy behind you

 

 

To our customers

As our nation seeks a path to recovery from the coronavirus pandemic, at Southern Company we are resolute in our commitment to provide the essential energy and services that have helped keep our customers connected and comfortable. Critical personnel remain at the ready and facilities necessary to providing safe and reliable energy continue to operate across our system’s service territory. During this time of uncertainty, each company announced it would temporarily suspend late payment fees and service disconnections for its residential and business customers impacted by COVID-19. We hope these efforts will help bring some relief to our customers.

In April, we experienced two successive weekends of devastating tornadoes across our Southeast service territories that damaged or destroyed hundreds of homes and businesses. Our employees on the frontlines worked tirelessly to restore service to thousands of electric and natural gas customers that were affected by these storms. In aggregate, we restored service to 600,000 customers within 24 hours and proved our capacity to work under duress effectively with coronavirus protocols.

We continue to execute COVID-19 pandemic plans for our businesses, and to date our operational performance has been exceptional.

To our colleagues

We are committed to maintaining a healthy, safe work environment for all of our employees. All COVID-19-related guidance for employees is based on the advice of local government and healthcare professionals. For those performing essential responsibilities, we are implementing health screenings protocols, practicing safe social distancing, promoting frequent handwashing and aggressively sanitizing work areas. We are providing technology support to ensure more than 16,000 employees can work effectively from home each day. We know this is a difficult time, so we are offering a Wellbeing Toolkit for employees that has a variety of resources to help people manage their physical and mental well-being.

Additionally, we have taken several proactive measures at our Plant Vogtle expansion project intended to protect our workforce and the community against the spread of COVID-19.  Early on, our protocol on-site ensured that anyone tested – and their close contacts – were promptly self-isolated offsite. We acted quickly to build an on-site medical clinic designed to expedite test results, minimize turnaround time for close proximity screening and improve facilitation of clearing personnel to return to work.

As we begin to contemplate a return of our remote workforce, we will be using a measured, deliberate and reasoned approach using federal and local guidelines to develop a phased approach based on our belief that any change to our current process must keep employees healthy and safe.

To our communities

Southern Company and its subsidiaries are targeting a commitment of nearly $10 million in foundation and charitable contributions benefiting the communities where we live and work, and our employees have logged thousands of volunteer hours to assist those impacted by the pandemic. We are working with relief organizations across several states such as Meals on Wheels, the Extend a Hand, Help a Friend, American Red Cross, the Salvation Army, United Way and more to help lessen the health, community and economic impacts of COVID-19. Through our partnerships we are providing relief in the areas of food insecurity, homelessness and displaced workers. We will continue to provide assistance to those who need it to help our communities weather this storm.

Our leaders are serving as trusted advisors to local, state and national bodies charged with providing COVID-19-specific solutions on topics ranging from economic stimulus to cybersecurity to responsible reentry to work. For example, Tom Fanning, chairman, president, and CEO of Southern Company and Mark Crosswhite, chairman, president and CEO of Alabama Power were named to the bipartisan Great American Economic Revival Industry Group to join those on the frontlines caring for our communities – our hospitals, first responders and countless others – in doing our part to see us through the pandemic.

More on our response to COVID-19