Q.Has Southern Company removed Kroll from provider list?
A. Yes, we use Alere Toxicology for drug testing and Yale Associates for background screening.
Q. Do subcontractors need an account with Alere?
A. Yes. Subcontractors need their own account with Alere to ensure accuracy in billing and reporting. Subcontractors testing under Contractors account should have prior approval by plant contact.
Q. If a contractor works at multiple SoCo plants, how many accounts do they need with Alere?
A. Contractors working for SoCo should have one account with Alere, but will have a "facility" number for each plant where they work. This helps with billing, reporting, and tracking. Only one account setup fee of $50 will be charged.
Q. Can a SoCo employee act as an "observer" during collection?
A. No. Only the collector's employee should serve as an "observer". Observer exceptions shall be granted by Operations Compliance. "Observed" collections are required except in the State of Florida.
Q. How often do drug tests have to be renewed?
A. Drug tests have to be renewed every 6 months.
Q. Who should the contractor contact if they want to dispute the validity of the information found on a background investigation?
A. Yale will handle dispute resolutions. If a contractor employee does not dispute the information found, but wants to work for us in spite of that, their employer (contractor supervision) should contact Operations Compliance.
Q. Do contract workers have to provide their full social security number for drug testing and background investigations?
A. Yes. A worker's full social security number is required for drug testing and background investigations. If a full SSN is not provided, a test will not be performed and site entry should not be allowed.
Q. How do I get access to Alere database to view drug tests?
A. Access to the Alere's database will be granted through Alere Toxicology. Contact Alere at 1-800-433-3823
Q. How do I get access to the Yale database to view Background Investigations?
A. Access to Yale's database will be granted through Yale. Contact Yale at
1-800-536-5772 ext. 4807.
Q. Who should the contractor notify when a worker tests Non-Negative on a quick-test?
A. The Contractor must fax the Chain of Custody form to Operations Compliance at 205-257-7605 and plant management shall be notified.
Q. My company works at multiple Southern Company plants, how many accounts do I need with Alere?
A. Contractors working for SoCo should have one account with Alere, but should have a "facility" number for each plant. This helps with billing, reporting, and tracking.
Q. How do I know which collectors/clinics to use for drug testing?
A. Alere will provide you with a list of collectors that can be used for testing at the plant site, as well as a list of clinics for testing away from the plant site. This list is also on Alere's database, which you will be given access to when you setup your account.
NOTE: You should discuss testing arrangements with your contact at the plant. Some plants do testing at the plant site; some plants prefer for you to use the nearby clinic.
Q. How do I know which contract workers need a background investigation?
A. The level of testing required for contract workers will be communicated to you by your plant contact and/or the Supply Chain Management organization. Please discuss testing requirements with the appropriate people at Southern Company before you initiate background investigations.