Southern Company is dedicated to delivering reliable and affordable energy to our customers and communities. We do this by upgrading and enhancing our infrastructure, protecting electric and natural gas infrastructure from physical and cyberthreats, reducing our greenhouse gas emissions and incorporating distributed-generation solutions, among other initiatives, as we build the energy network of the future.
Reliable energy is essential and powers the economy. We are at the forefront of industry-leading innovation and are making smart investments to help ensure reliable and resilient service for those we are privileged to serve. Southern Company and our electric and natural gas subsidiaries are making substantial investments in projects to minimize customer disruption, including during extreme conditions. Our investment strategies are informed by stakeholder input, scenario-based integrated resource planning processes and reviews by our state regulators.
For our electric utilities, we are working to ensure reliability, resilience and affordability as we transition our generating fleet to lower-carbon sources and deploy advanced, modern technologies and materials across our electrical grid. We are making substantial investments in projects designed to minimize customer disruption, including in extreme conditions.
For our gas utilities, we continuously monitor and conduct regular inspections of our systems to help ensure safety, security, reliability and resiliency, even under times of stress – sustainability is not separate but an extension of these core objectives. Our proactive infrastructure modernization and leak detection and repair efforts are a critical step toward reaching net zero by 2050.
In 2022, the Southern Company system’s operations team, electric generation fleet and power delivery system kept the lights on in the Southeast in difficult conditions. This included meeting all-time peak energy demands amid record-breaking June and December temperatures.
During the Christmas weekend of 2022, Winter Storm Elliott brought historic, extended frigid temperatures across the Southeast that were 20 to 30 degrees below normal in cities across our footprint, including Atlanta, Birmingham and Gulfport.
The skill and dedication of our employees – combined with prudent reliability-focused investments, effective procedures, communications and training – enabled our effective response to Winter Storm Elliott.
Our Southern Power subsidiary played an important role in system resilience, with its fleet of natural gas-powered generating units achieving a new peak net generation of 7,005 MW on Dec. 24. Southern Power’s wind fleet supported customers outside the Southeast by maintaining greater than 80% availability across the four-day event.
Southern Company Gas performed exceedingly well in difficult conditions not only in the Southeast but also in Illinois, where wind chill conditions in the Chicagoland area dropped to minus 35 degrees on Christmas Eve. Record daily volumes were delivered in Georgia at Atlanta Gas Light, while Nicor Gas in Illinois achieved its fourth highest delivery volume day.
Georgia Power was ranked number one for residential customer satisfaction among Large Utilities in the South by J.D. Power in its 2022 Electric Utility Residential Customer Satisfaction StudySM. Most notably, Georgia Power was highest among all utilities in the segment in three key areas – Price, Corporate Citizenship and Customer Care.
The company also was recently ranked number one for business customer satisfaction among Large Utilities in the South by J.D. Power in its 2022 Electric Utility Business Customer Satisfaction StudySM. Read more here.
"From the mountains of north Georgia to the coast, our teams work around the clock to deliver safe, clean, reliable and affordable electric service to the homes of millions of Georgians," said Bentina Terry, senior vice president of Customer Strategy & Solutions for Georgia Power. "The key to our success continues to be a focus on exceeding our customers' expectations, evolving our offerings to meet the changing needs of our customers across every aspect of our business, and making our communities better by fulfilling our longstanding mission to be A Citizen Wherever We Serve. This recognition by J.D. Power celebrates all of our employees who are champions for our customers, every day, in every decision they make.”
Southern Company has mapped our corporate sustainability priorities to the United Nations Sustainable Development Goals framework, indicating our alignment with a sustainable future.